Sales Associate/Customer Service

```Duties:``` - Provide exceptional customer service by answering inquiries and resolving issues promptly and efficiently - Assist customers with product selection, order placement, and tracking - Upsell and cross-sell products to maximize sales opportunities - Maintain accurate customer records and update information as needed - Collaborate with other departments to ensure customer satisfaction - Handle customer complaints and provide appropriate solutions or escalate to management when necessary - Stay up-to-date with product knowledge and industry trends to effectively assist customers ```Requirements:``` - Excellent communication skills in English, both verbal and written - Strong interpersonal skills with the ability to build rapport with customers - Basic math skills for processing payments and providing accurate pricing information - Proven experience in a customer service role, preferably in a sales environment - Ability to work well under pressure and handle challenging situations with patience and professionalism - Strong organizational skills to manage multiple tasks and prioritize effectively - Knowledge of electronics or technology sales is a plus - Multilingual abilities are highly desirable The Customer Service Representative position requires individuals who are dedicated to providing exceptional customer service.
If you have a passion for helping others, excellent communication skills, and the ability to thrive in a fast-paced environment, we want to hear from you.
Join our team today and be part of a company that values its employees and offers opportunities for growth and advancement.
Job Types: Full-time, Part-time Pay: $16.
00 - $18.
00 per hour Expected hours: 20 – 35 per week Benefits: * 401(k) * Employee discount * Flexible schedule * Health insurance Shift: * Day shift * Evening shift * Morning shift Weekly day range: * Monday to Friday * Weekends as needed Ability to Relocate: * Wilbraham, MA 01095: Relocate before starting work (Required) Work Location: In person