Overview:
The Sales Associate is responsible for demonstrating knowledge and love of the brand while ensuring each customer has an exciting and enjoyable experience.
The Sales Associate bring a positive attitude and service mentality to every interaction in an effort to delight the Forever 21 shopper.
Job Duties:
* Consistently creates a welcoming environment as customers enter or exit the store.
* Immediately responds to customer inquiries and needs.
* Proactively seeks opportunities to deliver a great customer experience.
* Assists in the location, availability and selection of merchandise.
* Uses basic selling techniques to engage with the customer.
* Introduces current sales, promotions, credit card applications and other brand initiatives to gain customer’s loyalty.
* Follows the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting and Styling, and Thanking).
* Completes sales transactions and maintains proper accountability at registers.
* Processes merchandise returns and exchanges courteously and under company guidelines.
* Speaks positively about the brand, about our customers, and about other team members.
* Demonstrates initiative, teamwork and ownership in every interaction.
* Maintains the visual standards for the selling floor, fitting rooms, visual displays and presentations.
* Assists in daily store recovery, before, during or after store opening hours.
* Adheres to company policies, procedures, and loss prevention practices.
* Shares feedback and ideas with management that will help improve the processes in the store.
* Adapts to an environment that changes quickly while managing multiple tasks.
* Provides support for all cross-functional departments.
* Helps set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.
Qualifications:
* Must be at least 16 years of age.
* Minimum of one year of retail sales experience and previous cash handling experience is preferred.
* Must be energetic and charismatic.
* Must have strong communication, organizational and time management skills.
* Must have excellent interpersonal skills and be able to act with integrity and business maturity to ensure interactions are conducted without bias or prejudice.
* Must be able to complete sales transactions in POS register system.
* Must be available to work a flexible schedule to meet the needs of the business which may include the closing shift, weekends, and holidays.
* Must be able to spend up to 100% of the working time standing and walking.
* Must be able to lift and carry up to 50 lbs.
* Must be able to perform repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and working with cleaning chemicals.
Job Type: Part-time
Pay: $15.
00 - $16.
00 per hour
Expected hours: 8 – 24 per week
Benefits:
* Employee discount
* Flexible schedule
Shift:
* Day shift
* Evening shift
* Morning shift
Weekly day range:
* Monday to Friday
* Weekends as needed
Ability to commute/relocate:
* Holyoke, MA 01040: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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